Return & refund policy

Sealed products — all sales final

All sales of sealed trading card products are final and nonrefundable. This includes, but is not limited to, hobby boxes, retail boxes, blaster boxes, mega boxes, packs, factory-sealed sets, and other sealed trading card products.

Once a sealed product has been purchased and shipped, The Burnout Box does not accept returns, exchanges, or refunds on that product, except where otherwise required by applicable law.

Individual trading cards

Requests to return individual trading cards will be reviewed on a case-by-case basis and are accepted solely at the discretion of The Burnout Box, except where otherwise required by applicable law.

Approved returns of individual cards are subject to a 10% restocking fee, which will be deducted from the approved refund amount.

Return authorization required

No return will be accepted without prior authorization from The Burnout Box. Customers must contact The Burnout Box and receive approval before shipping any item back. Products returned without prior authorization may be refused and may not be eligible for a refund. Simply shipping an item back to The Burnout Box does not constitute an approved return.

Return shipping

Unless otherwise required by applicable law or agreed to in writing by The Burnout Box, the buyer is responsible for all return shipping costs. Customers are strongly encouraged to use a trackable shipping method and adequately protect all cards and products during return shipment. The Burnout Box is not responsible for loss or damage occurring during return transit.

Shipping damage, loss & carrier claims

The Burnout Box carefully packages orders for shipment; however, once an order has been transferred to the selected shipping carrier, delays, loss, theft, mishandling, or damage may occur while the package is in transit. To the fullest extent permitted by applicable law, The Burnout Box is not responsible for loss or damage caused by the shipping carrier while an order is in transit.

Claims involving packages or cards that are lost, damaged, delayed, mishandled, or otherwise affected while in the possession of the shipping carrier must be submitted directly to the carrier. The Burnout Box does not assume responsibility for managing or pursuing carrier claims on behalf of customers. Customers should retain all original packaging, shipping materials, and damaged merchandise until any carrier investigation or claim has been fully resolved. Nothing in this section limits any rights or remedies that cannot legally be waived under applicable law.

Condition inspection

No refund will be processed until the returned item has been received and inspected by The Burnout Box. Returned items must be received in the same condition in which they were originally shipped, including any applicable sleeves, top loaders, one-touch holders, protective packaging, seals, or other included materials.

The Burnout Box reserves the right to reduce or deny a refund if an item does not pass the return inspection or is returned in a condition different from the condition in which it was originally shipped. This may include, but is not limited to, cards showing new scratches, dents, creases, surface damage, corner or edge damage, alterations, missing components, or other changes in condition. Any reduction to an approved refund will be based on the condition of the item upon return and the resulting loss in value.

Refunds

Once an authorized return has been received and successfully inspected, any approved refund will be processed to the original payment method, less the applicable 10% restocking fee and any other authorized deductions resulting from the condition of the returned item. Original shipping charges are nonrefundable unless otherwise required by law or specifically approved by The Burnout Box.

Incorrect orders

If you believe you received an item different from the item you ordered, please contact The Burnout Box before returning the product so we can review the situation and provide appropriate instructions. Please retain the product, shipping container, packaging materials, and any other materials associated with the shipment until the matter has been resolved.

Final authorization

All return requests must be approved by The Burnout Box before merchandise is sent back. Authorization of a return does not guarantee a full refund. Final refund eligibility and refund amounts are determined after the returned merchandise has been received and inspected.

By completing a purchase from The Burnout Box, the customer acknowledges and agrees to this Return & Refund Policy.